Shipping and Returns
We offer free 3 day shipping on all US orders. Overnight shipping is available for $20. Alaska and Hawaii with Second Day Air is $40. Orders shipping to New York will be charged sales tax.
Returns & Exchanges
All purchases must be returned in their original condition (unworn with original tags attached) within 14 days for a full refund or exchange. For exchanges: please indicate the desired model/size. We recommend you contact customer service at 646.481.7360 or email us at Info@susanbenderdesigns.com to place your exchange on hold so it does not sell out while we await your package.
All orders ship with a PREPAID return Fed Ex label. To ship an item back to Susan Bender, simply pack your item with your invoice into the box and affix the prepaid mailing label. You must either bring your package to a Fed Ex location or to a facility that has daily Fed Ex pick ups.
After your item is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied to post to your account. If you provided your email address, we will keep you informed of when we receive and process your return. Of course, please feel free to call if you have any questions.